From 1st December 2014, GPs have a contractual obligation to offer the Family and Friends Test (FFT). The FFT asks patients and their carers if they would recommend the services they have used and offers a range of responses. The FFT provides a mechanism to highlight both good patient experience and areas where improvements could be made. This kind of feedback is important to help us make the changes that make a real difference to patients and to support patient choice. This will be available at Price's Mill Surgery from 1st December. To find out more information please watch this video clip or view this poster.
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